I have a love/hate relationship with JCrew. I love the product. I hate the employees - at least those who work at the store where I shop anyhow.
If you haven’t already, click here to catch all the JCrew blues I’ve experienced so far.
My most recent ‘oh-no-she-didn’t’ moment happened as I was picking up a couple of tanks for my trip to Phoenix. It’s hot there, you know. Really, really, really hot. JCrew has so many terrific tops that I knew I would find something in minutes – which is all I have when I’ve got two toddlers strapped to a double stroller.
I popped in the only JCrew store in a two state radius where I was not greeted, not asked if my multiple items could be placed in a fitting room, and not rung up – even after begging employee after employee.
When a smiling JCrew girl finally bounced to the register to ask if I was ready, I replied that I had been ready ever since I’d been standing there for the last five minutes. Let me portray this JCrew picture for you perfectly: NO ONE WAS IN THE STORE. Not a single person other than me, my two toddlers and probably six employees.
When the register ringer asked if I found every thing alright, I told her in a fairly irritated tone all that had happened - or in this case not happened – since I stepped foot in the store.
Her smile disappeared immediately and she said… wait for it… wait for it…
She said, “You’re lucky to get those tops.” THAT’S WHAT SHE SAID!
I don’t have a clever ending to this sad story. By the time she said it I was rung up and ready to go, so I simply picked my jaw up off the floor and left.
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